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Frequently Asked Questions

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frequently asked questions

Need some help? We cover lots of commonly asked questions in the sections below or fill in our contact form and we will be in touch!

Do you have pick-ups available?

No, we don’t sorry, but you can check in with some of our physical stores to see if they have the book you are after

How long will my order take?

Orders are shipped every business day, but specific arrival times will depend on your destination. Most New Zealand orders are delivered overnight, most Australian orders sent by Express post are delivered within 1-3 business days, and international orders sent with DHL are delivered within 3-5 business days. We cannot guarantee delivery targets for non-express within Australia, or standard international shipping, though most are received within 1-2 weeks and tracking will be made available to you when your order is shipped.

Are your baby books and journals suitable for surrogate couples, or single parents?

Yes, to be as inclusive as possible, our baby books and journals do not include reference to either parent, or pregnancy. Our pregnancy journal is also suitable to be used by a surrogate, or single parent, though it does have pages and questions related to partners.

Do you accept returns?

Yes, we want you to be 100% happy with your purchase, so we accept returns, exchanges or a refund, only in accordance with the terms and timeframes listed our T&C

Are your books and journals suitable for same-sex couples and parents?

Yes, all of our books and journals use gender-neutral inclusive language, and are designed with all couples and families in mind.

Neither our pregnancy journal, or our baby books, refer to sex or gender, as they are designed for use by same-sex couples.

Do you offer wholesale?

Yes we do, our wholesale business is very important to us and we would love to hear from you.

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