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Terms and Conditions


terms & conditions

As we continually improve and expand our website, we suggest that you revisit this area as what you read here may occasionally change. We want you to be as informed as possible with the most up-to-date information.


Payment is via credit card processed through our merchants or internet banking (Account to Account) only.

You also agree to pay the delivery and handling fee – which are subject to change.

You are liable for any international import duties, customs & local sales taxes levied by the country you are shipping to. These taxes and duties may need to be paid in order to release your order from customs on arrival into your country. This is a New Zealand and Australia based business and products are shipped from Auckland or Melbourne.

Please ensure you are providing a shipping address to which the item can be safely delivered and left – we can not send replacements for items deemed “left in a safe place” by the carriers.

Prices are subject to variation without notice. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.

Returns & Terms and Conditions

We will gladly replace an item if it is faulty or damaged, please notify us within 7 days of receiving the item on

Please hold onto all packaging – this is essential for me to make a claim for the damage by the carrier. We will happily repair or replace all goods that are classified as faulty after assessment.

Items that are damaged as a result of wear and tear are not considered to be faulty. If you have an item that you discover is faulty and you have used it, please email us to explain.

Any other (non-faulty) refunds made are at the discretion of the company, but to be considered, contact must still be made within 7 days of delivery, and may not be personalised items, and unless the company is at fault, will be less the Transaction Fee (4% unless using Afterpay/Laybuy which is 6%) component of the purchase (because this is not refundable to us by those merchants).

Who pays international Duties, Taxes and Customs Charges?

We cannot guarantee tax and duty fees will not be imposed when purchasing internationally. If this situation should arise, this is the sole responsibility of you as the receiver. Please contact your local customs authority for more information.

Returns – Please use a tracked courier

For all returns, we recommend using a traceable delivery method and taking note of your tracking number. A refund will always be less the actual cost of shipping. From time to time, we may offer free shipping or subsidised shipping, in which case this will be taken into account for the refund amount. If the book is damaged on its return journey to us, the carrier claim will be the responsibility of the sender.

Your refund will be credited to the original purchaser’s credit card or bank account or a voucher issued. Please note, card refunds may take up to 3 business days for your bank to complete, depending on their processing time. This can vary between card issuers.


1. By entering competitions on @forgetmenot_journals, you acknowledge that you have read and agree to these terms and conditions.

2. Each member may only enter competitions once unless otherwise stated.

3. You must live in New Zealand to enter. Winners will be drawn within three weeks of the prize draw closing. Prizes will be delivered within 30 working days of the competition closing. Winners details may be passed onto PR agencies for them to dispatch prizes only.

4. Entries received by 11.45pm on the closing date are eligible for the prize draw unless otherwise stated on the competition page. Entries received after this time will not be valid.

5. The judge’s decision is final and no correspondence will be entered into.

6. Prizes may not be transferred or exchanged for cash.

7. By participating in this competition you agree to participate in any editorial activities relating to the competition (this may include being interviewed and photographed) without being entitled to any appearance fee).

8. Any competition may be altered, suspended or withdrawn at any time without notice.

9. @forgetmenot_journals is not liable in any way for any loss or damages including direct, incidental, consequential, indirect or punitive damages and attorneys’ fees that may arise in connection with this or any competition run through to the fullest extent allowed by law.

10. @forgetmenot_journals accepts no responsibility or liability for the non-delivery of any prizes.

11. It is the responsibility of each winner to notify @forgetmenot_journals of their correct delivery details withing the period specified on competition entry otherwise prize will be forfeited.